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Reporting abuse

If something hosted with us is attacking, phishing or spamming you, tell us and we will act. Here is what to send so the first reply is useful.

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PlainEnglish, not boilerplate

What to include

The IP address or hostname involved, the timestamps with a time zone, and the raw evidence: log lines, full mail headers, or a packet capture. Screenshots alone are hard to act on.

What happens next

Reports are acknowledged automatically and read by a person. Clear cases are actioned immediately; the rest are put to the customer with a deadline.

You are told what was done. We do not share customer details.

What we do not handle

Content disputes, copyright claims and law-enforcement requests follow their own routes; the addresses are in the terms.

Something here unclear?
Ask and we will say it better, here, for everyone.
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