Open a ticket
A person reads this. The more detail you give, the fewer round trips it takes.
What to put in the ticket
The server, by name or id
web-01 or srv_8f21c4. With a fleet, saying which one saves the first reply.
When it started
A time and a time zone. We line it up against our own graphs and the status page.
What you already tried
A reboot, a rescue boot, a rule you changed. It stops us suggesting it back to you.
The exact error
The log line or the message, copied rather than described. A screenshot of a terminal is fine.
Already a customer?
Everything about a running server — power, rescue, snapshots, the console and the firewall — is in the panel, and it is faster than writing to us.
Out of hours a message is still read; only the times above change. If something is actively breaking a production service, say so in the first line and it is picked up first.
Ready when you are.
Configure a server now. Your account is created right before payment, with the configuration saved.
No setup fee
On any contract term
No card on file
Prepaid balance, topped up when you choose
Same price at renewal
The one you signed up for
Cancel from the panel
One click, no phone call